01Who We Are
VirtCardHub is a virtual Visa and Mastercard card service that works through the Telegram bot @virtcardhubbot, a mini app and the web dashboard at virtcardhub.com.
Operator responsible for data processing: [Operator legal name — to be confirmed].
If you contact support, we use your contact details and message only to respond to your request.
02Data We May Process
The website may receive technical browser data, IP address, viewed pages, visit date and time, and information that users voluntarily send via support, the Telegram bot, the mini app or the web dashboard.
We do not ask users to send full card details, seed phrases, passwords or confirmation codes to support.
03How Data Is Used
Data is used to operate the website and the service, maintain security, respond to support requests, improve the website and analyze general traffic. We do not sell users’ personal data.
04Cookies and Visit Statistics
The website uses cookies and its own visit counter for interface functionality, traffic measurement and understanding which sources visitors come from — including UTM tags and a visit number appended to links to the bot. Counter data is sent only to virtcardhub.com; no third-party analytics services or advertising pixels are installed on the website.
vcm_vid- Visitor identifier used to recognize repeat visits. Kept for up to 12 months.
vcm_sid- Identifier of the current visit. Expires after 30 minutes of inactivity.
Both cookies are set only by this website, are not accessible to page scripts (HttpOnly) and are not shared with third-party websites. In addition, your browser storage (localStorage) keeps the selected color theme and a flag that you dismissed the cookie notice; these values are never sent to the server.
Users can restrict or delete cookies in their browser settings; the main pages of the website will keep working.
05Storage and Security
We apply reasonable organizational and technical measures to protect information. However, internet transmission can never be completely risk-free, so do not send sensitive payment data through open channels.
06Your Rights
You can contact support at @VirtCardHubSupportbot to ask what data about you is processed, or to request that it be corrected or deleted, to the extent permitted by applicable law.
07Changes to This Policy
We may update this policy. The current version is always published on this page, with the update date shown at the top.
08Contacts
For privacy and support questions: support bot @VirtCardHubSupportbot, email: [Contact email — to be confirmed].
These pages provide general information about the rules of the website and the service. For legally significant questions, rely on applicable law and professional advice.